Privacy Policy

Last updated: 17 October 2026 (draft)

1. Who we are. Your Feed is run by Your Feed Pty Ltd (ABN 25 313 402 356), a nutrition coaching business based in Five Dock NSW 2046 ("Your Feed", "we", "us"). This policy explains how we collect, use, store and share your personal information, and how you can contact us about it. We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What we collect. Depending on how you use Your Feed:

• Contact details: name, email address and, for coaching clients, phone number.
• Quiz and preference answers: who you cook for, foods you like and avoid, dietary requirements, your health focus and weeknight cooking time.
• Account and billing details: your membership tier, billing history and the last four digits of your card. Full card numbers are handled by Stripe and never stored by us.
• Coaching information (Personalised Plan and 1:1 Coaching only): health goals, allergies and intolerances, any medical conditions you choose to tell us about, and blood test results you choose to share after your doctor has explained them.
• Messages and call notes: emails, check-in messages, voice notes and notes from video calls.
• Website and email usage: pages visited, device type and email opens and clicks, collected by our website and email providers through cookies and similar tools.

3. Sensitive information. Dietary requirements, health goals, medical conditions and blood test results are sensitive information. We collect them only with your consent, only when you give them to us, and only to deliver the service you have joined. We never use them for marketing and never sell or share them with advertisers. You can withdraw consent at any time by emailing us; we will then stop using that information and delete it, which may mean we can no longer deliver a personalised plan or coaching.

4. Why we collect it. We use your information to:

• send you the recipes, library access, meal plans or coaching you have asked for;
• personalise recipes and plans to your preferences and needs;
• take payment and manage your membership;
• send the weekly recipe email and other updates, with your consent and with an unsubscribe link in every email;
• answer your questions and support you between sessions;
• improve the recipe library and our services, using de-identified information where possible;
• meet our legal, tax and record-keeping obligations.

5. How we collect it. Directly from you through our quiz, sign-up and intake forms, emails, messages and calls. Our website, email and payment providers also collect usage information automatically. We do not collect personal information about you from third parties.

6. Who we share it with. We share personal information only with the service providers we need to run Your Feed, each under its own privacy policy:

• Jotform (quiz and intake forms);
• Mailchimp (email list and weekly recipe email);
• Stripe (payments);
• GoDaddy (website hosting);
• the Your Feed member app (member library and login);
• Google Workspace (email, files and calendar);
• AI tools, including Anthropic's Claude, used to help structure recipes and draft meal plans from the information you give us;
• our accountant, bookkeeper and lawyer, where needed;
• anyone you ask us to share it with, such as your GP or dietitian.

We may also disclose information where the law requires it. We do not sell personal information.

7. Overseas disclosure. Several of these providers store information on servers in the United States and other countries. By using Your Feed you agree to this. We choose providers that offer privacy and security protections at a standard comparable to Australian law.

8. Security. Your information is kept in password-protected accounts with two-factor authentication, accessible only to the owner of Your Feed. Health information is kept in our coaching records and is never copied into the email marketing system. No internet service is completely secure, so please do not send blood test results or medical details through social media messages.

9. How long we keep it. We keep contact and account information while you are a member and for 12 months after you leave, in case you return. Billing records are kept for 7 years as the Australian Taxation Office requires. Coaching information, including blood test results, is deleted within 90 days of your membership ending unless you ask us to keep it, or earlier on request.

10. Access and correction. You can ask to see, update or delete the personal information we hold about you by emailing hello@yourfeed.pro. We will respond within 30 days and will not charge for access. You can update your quiz and dietary preferences yourself at any time.

11. Marketing and unsubscribe. You will only receive marketing emails if you have signed up for them, for example by taking the free recipes quiz. Every email has an unsubscribe link, and requests are actioned within 5 working days. Unsubscribing does not affect emails about your membership, billing or coaching sessions.

12. Cookies. Our website uses cookies for basic functions and anonymous visitor statistics. You can block cookies in your browser; the site will still work, though some features may not.

13. Complaints. If you think we have mishandled your information, email hello@yourfeed.pro and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

14. Changes. We may update this policy from time to time. The latest version is always on this page, and we will email members about any significant change.

Contact: Your Feed Pty Ltd, hello@yourfeed.pro, Five Dock NSW 2046.